As in most products there is good and bad in them. This product has some features that I do not like. The handset is very easily m9oved from its cradle and does not sit very securely in it as well. Going through a long list of menu items to select needed features is a bother. Unable to access messages readily is another dislike. The use of the intercom is not the best way to communicate on this phone. The previous phone I had made these features easier to use then on this unit. Not being able to readily use line two not line one as I did on my old phone is problem as well. I have a special base for tilting my phone to view the screen easier and it does not work well with this phone (this phone keeps slipping off the support where the other phone was supported with no problems). The Bluetooth range for the two cordless units is acceptable for my house and yard and is a good feature.